Failed Payment Dunning Letter for SaaS
Open invoice, days overdue, and the hosted payment link: the recovery letter for involuntary churn.
Merge fields in this template
«CustomerName»«AddressLine1»«AddressLine2»«City»«State»«PostalCode»«Number»«AmountRemaining»«Currency»«DaysOverdue»«HostedInvoiceUrl»
Data source: Stripe invoices
How to use it well
- Filter to open + past due invoices. Involuntary churn recovers well with a plain, blameless note and a one-click link.
[Your Company Name]
[Street address · City, State ZIP · phone · email]
[Date]
«CustomerName»
«AddressLine1»
«AddressLine2»
«City», «State» «PostalCode»
Dear «CustomerName»,
We haven’t been able to collect payment for invoice «Number» («AmountRemaining» «Currency»), now «DaysOverdue» days past due. Most often this is an expired or replaced card.
You can settle it in under a minute here: «HostedInvoiceUrl». To avoid any interruption to your service, please do so within 7 days.
Already fixed it? Thank you, no action needed. Questions? [billing email] reaches a human.
Sincerely,
[Your name]
[Title · Your company]
Sending this to more than a handful of customers? Connect QuickBooks or Stripe and MergeNinja fills this letter in for every customer automatically: amounts, dates, days overdue, all of it.
Template questions
How do I use this template?
Download the .docx, open it in Word, and replace the [bracketed] placeholders: your letterhead, dates, and any wording you want to change. The «field» codes stay: they fill in automatically when you merge. Then upload it to MergeNinja (or use Word's own mail merge) against your Stripe invoices data.
What are the «fields» in the letter?
Real Word merge fields, named to match MergeNinja's Stripe invoices dataset exactly. Connect read-only, sync, and every field fills in with live data. No renaming needed.
Can I change the wording and formatting?
Completely. It's an ordinary Word document. Fonts, logo, layout, and tone are yours to edit; the merge only fills the field codes wherever you leave them.
Is the download really free?
Yes. No email required, no watermark. If you later want the letters filled in automatically for your whole customer list, that's what MergeNinja is for.
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